Training Programs:

  • Soft Skills Training
  • Call Center Training
  • Basic Computers & MS Office
  • Outreach First Training Institute is established with the sole aim of empowering the students with the knowledge which is relevant to BPO Industry. Our training program is customized in such a way that the market value of the trainee enhances in terms of quality, stability, and competency and hence employability.
  • Unparallel Quality, Flexibility and Values are hallmarks of Outreach First Training Institute.
  • Outreach First Training Institute gives Value for money to students. Our fees is affordable and that includes:
    • Personalized Classroom Training;
    • Exhaustive study materials;
    • Placement Services;
    • Certification.
  • We work with you to create unique solutions that blend Technology with instructor experience that maximize your potential.

Training

There are two areas of training in a Call Center; - Pre-Process - Domain Specific.

We specialize in the Pre-Process arena. We provide call center training for their new agents. We have expertise in Process Based Training and Voice & Accent Training through experts in the industry. We also provide training to upcoming call centers in developing their CRM system. Conversational English offers individuals the opportunity to speak in various social situations.

 

The idea behind simulating calls is to prevent agents from making mistakes with actual customers. So, at our Institute, we conduct:

  • Class Room Sessions - Listening to recorded calls and providing feedback
  • Personalized Instruction And Individualized Attention
  • Shop Floor Call Monitoring - Listening to live calls and providing feedback while the agents are on a call with an actual customer.

METHODOLOGY

It's about helping people to identify problem areas and build on their strengths so that they become more confident in themselves and remain greater asset to their company. We specialize in integrating the theatre arts for training and development. Our role-plays, games & activities - are mostly drawn from the theatre of life and have a high degree of interpersonal, teaching and constructive enquiry skills tailored to meet the needs of clients and delegates. Our courses are about 'doing and experiencing'. We work with clients to develop courses that will stretch their potential in terms of personal development and challenge them to move their business forward. Variety is a keystone. We use different training aids and methods for better understanding, interaction, reinforcement and retention, such as audio, video, games, quizzes, songs and role-play.