About Us

Outreach first is one of the leading service provider, business process outsourcing (BPO) and providing call centre service for leading MNC’s through combination of technology knowhow and domain process expertise.
 
We introduce ourselves under the brand name OUTREACH FIRST. The company was established in the year 2004. In short span of 10 years the company has its own built up reputation and is performing far better as compared to other service providers in the line of BPO, call centers and data management. From our offices in Jaipur, & Ahmedabad, Outreachfirst provides various solutions in Information technology sector using best available technology. We address you business challenges and unseal business values by applying proven business methodology with integrated IT and business process outsourcing solutions. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele.
 
Our clients for all these years have given us appreciation for our work all over. We believe in efficient & effective service for our client as per their requirements.We adjusts to our client needs to provide best tailor made solutions at all times. At present we are serving many Telecom giants and provide different services. We are providing both inbound and outbound call centre solutions to our clients like Vodafone, Airtel etc from our call centers having latest facilities of ACD, Soft Phones & Voice Recording system using latest technology
 
We specialize in :-
 
Manpower outsourcing (Manpower recruitment for CCE ,QAE, MIS, TL, AM & other Manager levels )
Inbound Call Centre
Outbound Call Centre
Data Management (CAF verification & data management)
BPO Soft Skill Training
Our mission is to make our client more competitive
We are an ISO 27001:2013 (information technology security) certified.

Our Mission

To provide clients with the highest level of performance and quality by continually investing in people, processes and infrastructure.

  • We strive to ensure a strong financial return to our investors by catering to all their business process outsourcing needs.
  • We continuously work on individual growth of our employees.
  • We empower value creation for our customers
  • We maximize the added value of our service
  • We work in dynamic and fun environment.
  • We provide solution based on:
  • Professionalism
  • Transparency
  • Trust
  • Maximum return on investment for both our clients and our employees.

 

Our Vision

To be every clients customer satisfaction and trusted partner on long term basis.

  • Deliver Best in Class people who provide Best of Breed products and solutions through the leveraging of tomorrow's technologies today.
  • We strive to ensure that our clients get maximum productivity from their respective business.
  • Set standard by improving our client experience and exceeding their expectations.
  • Increase revenues while improving profitability and Expanding market.

 

Our Values

  • Exemplary Customer Satisfaction: Continually striving to surpass customer expectations to guarantee satisfaction.
  • Leading by Example: A commitment to set above-average standards in all business transactions.
  • Unparalleled Integrity & Transparency: A commitment to being open, honest, sincere, and ethical in all that we do.
  • Unequaled Fairness: A commitment to approach every transaction and/or interaction in an objective manner.
  • Commitment to Excellence: A commitment to the relentless pursuit to be the best. To persistently strive to better ourselves, our coworkers, and our service models for our clients and the industries we aid and support.
  • We believe in being an inspiring, optimistic organization that is continually open to new ideas and unique ways of doing things.

 

Our Principles

Our governing principles - the behavior we expect to see in the organization

  • We foster an entrepreneurial culture
  • We enable our people to excel
  • We deliver our promises
  • We build trust and respect

Our BPO Principle: Our customers, employees, investors and suppliers are our partners. Creating and maintaining outstanding partner relationships Ensuring partners benefit financially through our success Delivering results to our partners Maintaining an honest and open communication.

Principles:
  • Listen before dispensing wisdom.
  • Demand and maintain integrity.
  • Stay optimistic.
  • Be objective and seek fact based information before making decisions.
  • Insist on accountability from yourself and others for responsibilities and commitments.
  • Achieve success through teamwork.
  • Earn respect and be respectful of others.